Refund policy

Cuts Refund & Return Policy — Updated 2026-06-26: We want you to love your CUTS purchase. If something is not right, here is exactly how returns, refunds, exchanges, and damaged-item claims work at cutsdenim.com.

Return Window

You have 30 days from the delivery date to request a return. This period gives you time to try your jeans, pants, jackets, or shorts at home with confidence.

Closing Sale: pieces bought in the Closing Sale have the same 30 days to exchange or return. They are not final sale.

Return Eligibility

  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Items must be returned in their original packaging.
  • Proof of purchase (order number or email confirmation) is required.
  • Final sale, gift cards, and personalized items are not eligible for return.
  • Underwear and intimate items are excluded for hygiene reasons.

How to Start a Return

  1. Email admin@cutsdenim.com with your order number and reason for return.
  2. Our team will reply within 24 business hours with return instructions and a prepaid label (where available).
  3. Pack the item securely in its original packaging.
  4. Drop off the package at the indicated carrier.

Refund Processing

Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days. Bank processing times may add a few additional days for the funds to appear in your account.

Exchanges

Need a different size or color? Email admin@cutsdenim.com and we'll guide you through the exchange. Subject to stock availability.

Damaged, Defective, or Wrong Items

If your order arrived damaged, defective, or with the wrong item, contact us within 7 days of delivery. Include photos of the issue and the packaging — we'll arrange a free replacement or full refund.

Return Shipping

Return shipping is free for damaged, defective, or incorrect items. For other returns, shipping costs may apply depending on your location and will be communicated in the return instructions.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer. Then contact us at admin@cutsdenim.com and we'll investigate immediately.

Contact

For any return-related question: admin@cutsdenim.com

Right of Withdrawal (EU and UK customers)

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days without giving any reason. This right exists in addition to our 30-day return window above.

The withdrawal period expires 14 days after the day on which you, or a third party you indicated (other than the carrier), take physical possession of the goods. If you ordered several items delivered separately, the period runs from the day you receive the last item.

To exercise the right of withdrawal, inform us of your decision with a clear statement, for example an email to admin@cutsdenim.com. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you expressly agree otherwise, and you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.

Please send the goods back to us without undue delay and no later than 14 days from the day you inform us of your withdrawal. You bear the direct cost of returning the goods, unless the item is damaged, defective or incorrect. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: CUTS, admin@cutsdenim.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.